Privacy Policy
1. Introduction
McLellan’s of Ludlow (“we”, “our” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or purchase our products. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We collect personal information you provide directly, including:
- Name
- Contact details such as email address, phone number, and postal address
- Payment information for orders
- Any information you provide when contacting us or subscribing to marketing communications
Additionally, we may collect certain technical data about your visit to our website, including IP address, browser type, and browsing activity through cookies.
3. How We Use Your Information
Your personal data will be used to:
- Process and fulfill your orders
- Communicate with you regarding your orders or enquiries
- Send you marketing updates if you have consented to receive them
- Comply with legal and regulatory obligations
We will only retain your personal data for as long as necessary to fulfil these purposes or as required by law.
4. Sharing Your Information
We do not sell or rent your personal data to third parties. We may share your information with trusted service providers who help us operate our business, such as delivery companies and payment processors, under strict confidentiality agreements.
5. Your Rights
You have the right to:
- Access your personal data we hold
- Request correction of inaccurate data
- Request erasure of your data in certain circumstances
- Object to or restrict processing
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us using the details below.
6. Cookies
Our website uses cookies to improve your browsing experience. You can manage cookie preferences through your browser settings.
7. Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact:
Email: info@mclellansludlow.com